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- About the IOB Organization (9)
- The Groves (5)
- The Personal Olive Tree (14)
- The Olive Oil (19)
- The Joining Package (12)
- About Payments (9)
- About Shipping (12)
- Olive Tree Activation (7)
- Our Donation Programs (2)
- The Israel Digest Magazine (6)
- Our Online Shopping Mall (12)
- The Draw for a Free Trip to Israel (9)
- The Joining Package Fee Reimbursement Program (4)
About the IOB Organization
What does IOB stand for?
How do you define the organization?
What is the difference between you and the JNF?
Why do you focus on olive trees?
From where does Israel Olive Bond conduct its activities?
Who are the employees of Israel Olive Bond?
What is the significance of joining the Israel Olive Bond?
How can I contact you?
What is BDS and how do you oppose it?
The Groves
Where are the olive groves located?
Are the groves near places mentioned in the Bible?
Who works in the olive groves?
What species of olives are grown in the groves?
Why do you focus on olive trees?
The Personal Olive Tree
Where does the sapling for my personal olive tree come from?
How much oil does my tree produce each year?
Can I buy all the oil from my tree?
Can I adopt a row of trees in a grove for members of my family?
I want to adopt a number of trees for my Church / Synagogue/ place of work. How do I do that?
Where is my personal olive tree located?
Is my personal olive tree located in a grove close to places mentioned in the Bible?
Can I visit my personal olive tree next time I’m in Israel?
Can I take part in the olive harvest and pick the fruit of my tree?
Can you send me a photograph of my personal olive tree?
Can I view my tree online?
Can I send you a prayer or blessing to hang on my tree?
Can I ask you to erect a sign next to my tree with my family details?
How can I find out what is happening to my tree?
The Olive Oil
Where do you produce the oil obtained from the olives harvested from my tree?
Is the oil that I receive actually from my personal tree?
How much oil does my tree produce each year?
Can I buy all the olive oil from my tree?
What happens to the oil made from my tree if I do not buy the whole amount produced in a year?
Must I buy all the oil produced from my tree immediately following the harvest?
How is the oil produced from the fruit of my olive tree?
Does the oil produced from the fruit of my olive tree meet official standards?
Is the olive oil produced at your facility approved by the FDA?
Is your olive oil kosher?
What is the expiry date for the oil produced from the fruit of my olive tree?
How much oil do I actually get?
Why is the olive oil packed in cans?
How will I know how much oil from my tree I should buy for my family each year?
Should I consume the olive oil from my tree as soon as I receive it? Will it spoil?
I try to keep to a Mediterranean diet. Is my olive oil suitable for this diet?
How does the price I pay for olive oil from my tree in Israel compare with prices of olive oil in my local supermarket?
How is the olive oil packaged for shipping from Israel to my home?
Must I buy all the oil produced from my tree each year?
The Joining Package
How can I become a Partner of the Israel Olive Bond?
What does the Joining Package include?
How do you use the proceeds from my Joining Package?
I understand that I am fully reimbursed for the cost of the Joining Package. How is this done?
How long do I remain a Partner?
Apart from payment for the Joining Package, will I be committed for further payments?
What is the meaning of the numbers shown on the map of the olive grove that I received in the Joining Package?
Can I purchase more than one Joining Package?
If I purchase a number of Joining Packages, do I get another personal tree with each Package?
If I purchase, say, 10 Joining Packages to give as gifts, will the trees allocated to me be in one grove, next to each other?
I received from one of your Partners a promotion code for purchasing a Joining Package. How can I use it?
Will I get any confirmation from you when I purchase my Joining Package online?
About Payments
Is it secure to pay by credit card?
Do you store the details of my credit card?
What credit cards do you accept?
I have a PayPal account. Can I use it to make payments?
What name will I see on my monthly credit card statements for this charge?
Why was my credit card payment rejected?
Do you accept payment in Bitcoins?
What is your privacy policy?
Will I get any confirmation from you when I purchase my Joining Package online?
About Shipping
Do you ship to my country?
Can you ship to PO boxes, FPO or APO boxes?
How long will it take for my Joining Package to reach my home?
Do you provide a courier delivery service like FedEx, UPS etc.?
How is the Joining packaged packed for shipment from Israel to my home?
Is the Joining Package sent to me by registered mail?
What is your return policy?
I want to buy a joining package as a gift to my grandmother who lives in another town. Can you send the joining package directly to her?
Will you notify me when the delivery leaves your Logistics Center in Israel on its way to me?
Do I have to pay any customs duty when I receive the goods from Israel?
Do the products come from Israel directly to my home or will I have to collect them from a local depot?
What is your privacy policy?
Olive Tree Activation
How can I obtain confirmation that my activation process has completed successfully?
What is "Tree Activation"?
How do I activate my tree?
What happens if I don't activate my tree?
How long after receiving the joining package should I activate my tree?
If I have purchased a number of joining packages simultaneously and therefore adopted a number of trees, how do I activate them all?
If I have purchased a number of joining packages and some of them are intended as gifts for others, should I also activate the trees for the gift packages?
Our Donation Programs
Please briefly explain the details of your Donation Program
Can I make an additional contribution to these welfare organizations separately from the contribution made through my Israel Olive Bond joining fee?
The Israel Digest Magazine
Am I charged anything for registering for your periodic magazine?
What does the Israel Digest Magazine contain?
How can I win a free trip to Israel when I register for the Magazine?
When I register for the Magazine, do I automatically become a Member/ Partner of the Organization?
If I first register for the Magazine, then decide to join as a Partner, will I continue to receive the Magazine?
How can I join the Israel Digest Magazine?
Our Online Shopping Mall
Can I buy products in the Online Shopping Mall even if I am not a Partner in the Israel Olive Bond?
When I purchase olive oil from the online store, how can I get a refund for the cost of my Joining Package?
When I purchase olive oil from your online store, how do you know to send me the oil from my own tree?
I have noticed that sometimes products in the online store are not available to purchase. Why?
When I Buy Olive Oil Products and other biblical food products from your Online Shopping Mall, Do I Pay the Normal Price?
What's unique about your Online Shopping Mall?
How much do the Biblical food products displayed in your Online Mall cost?
Are the products in your Online Shopping Mall kosher?
Do I have to pay any customs duty when I receive the goods from Israel?
Do the products come from Israel directly to my home or will I have to collect them from a local depot?
If I forget my tree code number, how will I be able to benefit at Checkout from the refund and discounts due to me as a Partner?
I bought a number of Joining Kits for myself and members of my family. At the Online Shopping Mall Checkout, which of the tree numbers I have should I enter to obtain my discount?
The Draw for a Free Trip to Israel
How does the draw take place?
Do I participate in the draw for a trip to Israel once only or every month?
If I adopt a number of trees, does my name go into the monthly draw several times?
If I have purchased a number of joining packages, do I also get draw tickets for the packages that I intend to give as gifts?
How will I know if I win the draw?
I joined as a subscriber to your magazine, and in the near future I intend to join as a partner. Do I not participate in the draw until I am a partner?
What does the free trip to Israel include?
If I want to bring my spouse with me on my free trip to Israel, how can I do that?
During my free trip to Israel, can I visit my adopted tree?
The Joining Package Fee Reimbursement Program
What is the Fee Reimbursement program?
How is the reimbursement actually done?
Am I reimbursed only for the joining fee I paid, or also for the cost of sending the joining package from Israel to my home?
I purchased a joining package and gave it as a gift to a friend. Which of us receives reimbursement for the cost of this gift when making purchases on-line?